Job Vacancy: Customer Advisor

A new job opportunity to become a part of our customer support team.

An opportunity has arisen to join our Coach Office team based in Leicester. The role includes assisting customers in our busy coach office, advising customers and taking coach hire bookings. This is a dual role and will also include working with our service department when required, communicating with customers regarding service and repair work, taking bookings for service work and MOTs.
Established in 1982, Ausden Clark began its life as a maintenance garage on Barkby Road in Leicester and is now also one of the country’s most recognisable coach companies, operating a fleet of over fifty vehicles. Ausden Clark Garage Services continues to provide car and commercial vehicle servicing and repairs.

The Role

This is a demanding role that requires excellent time management with attention to detail being essential. The ideal candidate should have both customer service and administration experience, whilst also having experience using Microsoft Office products such as Outlook, Word and Excel. The role would ideally benefit someone with some experience within the transport, haulage, or motor trade industry, though not essential.

This is a full-time position, 5-days a week, working Monday to Friday, 8.00 am ’til 5.00 pm and to include Saturday 8.00 am ’til 2.00 pm on a rota-basis. However, part-time hours will be considered for the successful applicant.

The Benefits

  • Competitive Salary £20,800 – £24,960 based on experience
  • 28 days holiday including bank holidays
  • Company uniform

Specifically you will:

  • Advise customers on coach hire enquiries and process coach hire bookings. 
  • Liaise with the operations department and coach drivers regarding coach hire bookings.
  • Work to tight deadlines at extremely busy periods of the year.
  • Communicate both externally with customers, and internally with all departments.
  • Problem-solving and the ability to react quickly to situations that may arise.
  • Work under pressure and multitask.
  • Professionally communicate with customers and mechanics about service and repair work.
  • Advise customers on the estimated cost of repair work and timescales of work.
  • Produce job cards and update customer records using our in-house system
  • Prepare and create invoices

Ausden Clark is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be. 

So, if you’re seeking your next challenge as one of our Customer Advisors, please forward your CV with a covering letter to sharon@ausdenclark.co.uk or apply in writing to the following address.

FAO: Sharon Mallon
Ausden Clark Group
Transport House
4 Murrayfield Road
Leicester
LE3 1UW

Supporters’ Travel is back!

LCFC Away Travel

We're back, and ready to get you back on the road.

It’s been a long wait, but at long last, we’re back and ready to get foxes fans back on the road. As always we’re kickstarting with the pre-season friendlies against Burton, Wycombe and QPR, then it’s back to Wembley we go for the Community Shield contest with Manchester City.
Tickets for the friendlies are now on sale with tickets for the Community Shield coming very soon. Visit our brand new website for more information, to book seats, or to register for updates.

As you’ll see, we’ve completely reworked the website with a whole new look as well as a new and improved system to ensure booking is as quick and easy as possible. We’re also publishing more information such as estimated timings in an effort to provide an all-round better service. Because its an all-new system, you will need to re-register an account if you had one with us before, but this is a very simple process.

If you take a look ahead at the Community Shield fixture, or any of the Premier League fixtures we’ve currently got online you may notice we’ve added a couple of new pickup points outside the city. We’ve done this to provide a better solution to those who live outside the city and find the journey in a faff, currently we’ve setup pickup points for the Hobby Horse in Syston and opposite Sturgess Jaguar.

COVID-19: Travel Advice

Correct as on Thursday 17th June 2021

Private Hire

We continue to closely monitor and are strictly following the guidelines provided by the Government and Public Health England (PHE).

Here is important information from the guidance that applies to coach trips and group visits.

Group events are permitted when professionally organised by businesses who have made risk assessments and put in place good practices for COVID safety.

When booking private hire and trips, coach hire organisers should be aware of and follow the latest Government guidelines on social distancing which are in the best interest of their group. Coach hire organisers are legally allowed to fill all forward facing seats on the vehicle with the exception of the two seats situated behind the driver. In this instance a face covering must be worn at all times throughout the journey.  Facing seats can only be used by passengers in a single household or bubble.

We are also asking for all passengers to wear a face-covering (where applicable – see below) and we are encouraging hand washing and sanitising at all stops.

Coach hire organisers must record contact details for all passengers to adhere to the Governments Track and Trace requirements. These details must be available upon request

We have COVID secure risk assessments and Safe Operating Procedures in place, as have all venues we are using too.

We hope this provides reassurance and helps you to understand the distinction between what is legally permitted privately and what is permitted within a business setting.

Also when boarding/disembarking the coach the passengers are asked to wear a face-covering whilst in close proximity to the driver and then once seated in a socially distanced space they may remove their face-covering.

All coaches are sanitised with a government-approved antibacterial spray after every journey where the passenger group changes, so every time you board one of our coaches you have the peace of mind the vehicle has been completely sanitised between hires.

Private Hire for Schools

The guidance for schools states that you can resume domestic educational visits.

Schools should adopt the same policy as they do within the school and keep the bubbles together whilst on board the coach, this could be classes, year groups or whatever policy the school has in place in regards to the bubbles, this helps control and keep a record and reduce risks of the potential effects of the virus.

When planning a visit, you should take the current government guidance into account as part of your process of risk assessment, and then check it regularly in the days and weeks leading up to the visit, and during a residential visit, and make any changes necessary to your plans.

Parents and participants may naturally be concerned, so you should discuss their concerns with them and keep them informed about the situation and how you plan to mitigate any risks.

Because of COVID-19, there may be a higher than normal risk of leaders being unable to go on a visit, and so you may need to take this into account when planning the staffing of visits.

If you plan to visit a venue such as a museum, gallery, or to attend a public event such as a concert or sporting fixture, or to stay in accommodation such as a hostel or hotel, or if you are using a tour operator or activity provider, discuss the potential effects of COVID-19 with them at the time of booking, and keep in touch with them during the run-up to the visit.

The use of face coverings for children over the age of 11, must be worn if they are likely to come into very close contact with people outside of their group or whom they do not normally meet

Also, when boarding and disembarking the coach the teachers and helpers are asked to wear face-coverings whilst in close proximity to the driver and then once seated in a socially distanced space face-covering may be removed.

All coaches are sanitised with a government-approved antibacterial spray after every journey where the passenger group changes, so every time you board one of our coaches you can have the peace of mind.

Guidelines for School Buses

Where walking or cycling is not possible, dedicated transport (such as a minibus or coach) should therefore be used. The following guidance is taken from the DfE advice for home-to-school transport.

Pupils on dedicated school services do not mix with the general public on those journeys and tend to be consistent.

The approach to dedicated transport should align as far as possible with the principles underpinning the approach being adopted by the school. It is important to consider:

  • how pupils are grouped on transport, where possible this should reflect the bubbles that are adopted within the school;
  • school buses are classed as one bubble as the pupils are frequent travellers within the same group and come in connection with one another regularly;
  • use of hand sanitiser upon boarding and/or disembarking;
  • additional cleaning of vehicles;
  • organised queuing and boarding where possible;
  • distancing within vehicles wherever possible;
  • the use of face coverings for children over the age of 11, must be worn on all Ausden Clark school travel.

All coaches are sanitised with a government-approved antibacterial spray after every journey where the passenger group changes, so every time the students board our coaches you have the peace of mind the vehicle has been completely sanitised between hires within the last 24 hours.

The team at Ausden Clark would like to offer you a massive thank you for your patience and understanding during this very difficult time we are all facing together.

Please, stay safe, look after one another and united together we will beat this virus.

COVID-19: June 2021 Customer Update

COVID-19 Coronavirus: Social Distancing

Thursday 17th June 2021

We would like to reassure our customers that the health and safety of our customers and staff are, as always, our top priority. In light of the current situation, we are closely monitoring and are strictly following the guidelines provided by the Government and Public Health England (PHE).

Garage Services

Our garage services have returned to our normal hours. The services we provide will include a ‘zero contact handover’ of vehicles and we would ask that you please follow the social distancing and hygiene guidelines that we have in place, face coverings must be worn when dropping off and collecting vehicles. If possible, we will ask that all services are paid for by card to contactless processing to help stop potential spreading.

You can contact us on 0116 262 9492, if you have any questions or need any advice .

Coach Hire

For all coach hire related enquiries please email us at coaches@ausdenclark.co.uk. Due to reduced staffing at this time there may be a longer than usual delay in our response but please be assured that we will get back to you.

If you have an existing booking with us and have any questions regarding this please email coaches@ausdenclark.co.uk or call a member of the team on 0116 262 9492.

The team at Ausden Clark would like to offer you a massive thank you for your patience and understanding during this very difficult time we are all facing together.

Please, stay safe, look after one another and united together we will beat this virus.

COVID-19: June 2020 Customer Update

COVID-19 Coronavirus: Social Distancing

Thursday 26th March 2020

We would like to reassure our customers that the health and safety of our customers and staff are, as always, our top priority. In light of the current situation, we are closely monitoring the information given by the World Health Organisation (WHO) and are strictly following the guidelines provided by the Government and Public Health England (PHE).

Garage Services

Our garage services will still be operating but on a greatly reduced scale supporting anyone needing repairs, maintenance, and MOT testing. The services we provide will include a ‘zero contact handover’ of vehicles and we would ask that you please follow the social distancing and hygiene guidelines that we have in place, namely the ‘two-metre rule’. If possible, we will ask that all services are paid for by card to contactless processing to help stop potential spreading.

You can contact us on 0116 262 9492, if we are unable to answer your call due to our reduced staffing levels at this time, we will return your call.

Coach Hire

For all coach hire related enquiries please email us at coaches@ausdenclark.co.uk. Due to reduced staffing at this time there may be a longer than usual delay in our response but please be assured that we will get back to you.

If you have an existing booking with us scheduled to take place before the end of April 2020 and wish to cancel or postpone it please email coaches@ausdenclark.co.uk to arrange this.

The team at Ausden Clark would like to offer you a massive thank you for your patience and understanding during this very difficult time we are all facing together.

Please, stay safe, look after one another and united together we will beat this virus.