- Leicester
- Full-time
- Negotiable Salary
We are seeking a motivated and proactive Garage Coordinator to join our dynamic team. The ideal candidate will oversee the day-to-day operations of the garage, ensuring excellent customer service, efficient workflow, and the achievement of business goals. This role offers a great opportunity for career development within a fast-paced and customer-focused environment.
Over 40 years of history within the industry
- Based on Murrayfield Road, Leicester (LE3 1UW)
- We have 6 car and van ramps, 2 commercial pits and 2 MOT testing lanes for class 4, 5, and 7
- We cover maintenance contracts, repairs, servicing on commercial vehicles and cars with a continuous flow of MOTs
- Our employees can also benefit from ongoing training and development opportunities to help progress their careers
- We’ve teamed up with Mattioli Woods to create a health and wellbeing plan with a benefits package for all staff
- We strongly believe in being a team, so we hold regular events to bring everyone together to enjoy nights out and trips away
- Every member of Ausden Clark is a valued part of the team and so we go the extra mile to recognise everyone individually, and just one of the ways we do this is with birthday recognitions. We give everyone a birthday card, a message, and a gift for that special day of the year
- We offer staff discount on MOTs, repairs and maintenance
- We have a flexible company pension scheme which allows you to dictate how much you wish to pay in and the company then contributes based on your desired figure
- We provide our garage staff with high quality custom overalls and starter pack
- We have built a strong relationship with our customers, one in particular is a coach day trip and holiday provider, and so we’ve teamed up with them to offer staff discounts on their day trips, holidays and LCFC away travel
- Self-motivated and proactive, with a can-do attitude
- Strong leadership and team-building abilities
- Excellent communication skills (both verbal and written)
- Customer-centric with the ability to remain calm under pressure
- Problem solver with a focus on operational efficiency
- Passion for the automotive industry and keen to learn new skills
- Competitive salary and benefits package
- Opportunities for career progression and professional development
Overview:
Full-time, Permanent
Pay: £32,000.00-£38,000.00 per annum
Additional pay:
- Bonus scheme
- Performance bonus
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No weekends
Education:
- GCSE or equivalent (preferred)
Experience:
- Retail sales: 3 year (preferred)
- Supervising experience: 3 year (preferred)
- Customer service: 3 year (preferred)
- Retail management: 3 year (preferred)
- Management: 3 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
- Leicester LE3 1UW
- Operational: Managing the daily operations of the garage, including overseeing the workshop and running the front desk.
- Staff Supervision & Training: Help lead, motivate, and support a team of technicians, service advisors, and administrative staff. Provide guidance on best practices and assist in training new team members.
- Customer Service: Ensure a high level of customer satisfaction by addressing customer inquiries and concerns in a professional and timely manner. Assist with customer complaints or issues, providing appropriate solutions and escalating as necessary.
- Sales & Service Promotion: Actively drive sales of, MOTs, servicing, etc. Monitor and manage sales and help achieve performance goals.
- Stock Management: Assist with stock control, ensuring the availability of parts, tools, and supplies necessary for operations. Conduct regular stock checks and help manage ordering and replenishment to prevent shortages or overstocking.
- Health & Safety Compliance: Ensure all work practices comply with health and safety regulations, as well as company policies. Promote a safe working environment for all staff and customers.
- Administrative Support: Assist in the management scheduling, invoicing, reports, and other administrative tasks.
- Process Improvement: Identify areas for process improvement and contribute ideas to increase operational efficiency, enhance the customer experience, and reduce costs.
- Support: Provide support in the overall management of the branch and ensuring continuity of operations.
- Experience: Previous experience in an automotive environment is highly preferred, ideally in a supervisory or management role within a service centre, garage, or main dealer environment.
- Leadership Skills: Strong ability to motivate and manage a team, with excellent interpersonal and communication skills.
- Customer Focus: Demonstrated experience in delivering exceptional customer service and the ability to manage customer relationships effectively.
- Sales Skills: Knowledge of sales processes and the ability to promote products and services to customers.
- Problem-Solving: Ability to handle operational issues and customer complaints, providing effective solutions in a timely manner.
- Organisational Skills: Strong ability to multitask, manage time effectively, and handle a fast-paced work environment with attention to detail.
- Technical Knowledge (Essential): Basic knowledge of automotive systems and terminology is required.
Ausden Clark is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.
So, if you’re suitable for our Garage Coordinator position and like what we are offering, please call us on 0116 262 9492, or email sharon@ausdenclark.co.uk.
Join Ausden Clark Garage Services and fine-tune your future.